Refund policy

Replacement Policy

At Nuvue Store, every product is carefully inspected and tested before dispatch. If you receive a product that is damaged, defective, or not working, we're here to help.

Eligible for Free Replacement

You are eligible for a free replacement if:

The product arrives damaged during transit.

The product is defective or not working upon delivery.

You receive the wrong product.

Any manufacturing defect is reported within 7 days of delivery.

To process a replacement, please contact us within 7 days of receiving your order with:

Your order number.

Clear photos and/or a video showing the issue.

Our team will review the issue and assist you with the replacement process.

Not Eligible for Replacement

Replacement requests will not be accepted if:

The product has been physically damaged due to misuse, improper handling, modification, or accidents.

The issue is reported after 7 days of delivery.

The product has been tampered with or repaired by a third party.

The concern is based solely on personal preference, change of mind, or incorrect ordering.

Refund Policy

Nuvue Store follows a replacement-first policy.

Refunds are not available for delivered products that are eligible for replacement.

Refunds may only be considered in the following situations:

The wrong product was delivered and a replacement cannot be provided.

The order is cancelled before dispatch (subject to our cancellation policy).

The replacement product also has a verified manufacturing defect and Nuvue Store is unable to provide a working replacement.

Any other situation approved solely at the discretion of Nuvue Store.

Cancellation Policy

Prepaid Orders: Can be cancelled before dispatch or within 2 hours of placing the order.

Cash on Delivery Orders: Can be cancelled before dispatch.

Orders cannot be cancelled after they have been shipped.

Contact Us

For any replacement-related queries, please contact us:

Email: nuvuestore@gmail.com

WhatsApp: +91 8100672695

Please include your order number along with photos or videos of the issue to help us process your request quickly.